Project Highlights
Content disruption
Executive buy-in
Perfect UI match
Long-term partner
Company Overview
A Software Leader With a Design-First Culture
Our client is a leading technology and design software company whose internal tools didn't match the caliber of the products they shipped. Their intranet — originally built by the CEO — had grown outdated, hindering the communication and collaboration their teams needed to move fast.
Industry
Software
Focus
Technology and Design
Core Challenge
Upgrade an aging intranet while preserving the Confluence knowledge base and matching a high design bar.
“Huge thanks to M20 for their incredible work on our Confluence/Refined intranet space. We came to them with a specific tool that wasn't exactly ‘intranet-ready,’ and they completely transformed it.
They managed to bridge the gap between technical constraints and our brand identity perfectly. The space is now incredibly easy to navigate and has become an essential tool for our team. M20 understands both the ‘look and feel’ of a brand and the practical needs of workflow efficiency. Highly recommended for any team looking to push their existing tools to the next level.”
The Challenge
Modernize Without Breaking What Works
The existing intranet was outdated and fragmented. But the company had years of valuable knowledge stored in Confluence — content that couldn't be disrupted. The project needed to thread a needle: deliver a modern, branded experience while keeping all of that institutional knowledge intact.
Key requirements included:
- A custom UI/UX reflecting the company's design ethos
- A bespoke calendar and events module
- Brand-aligned CSS and component design
- Analytics tracking for search terms and user behavior
The Solution
A Tailored Confluence Experience
Rather than rebuilding from scratch, M20 built on Confluence's robust content management capabilities — layering on Refined for Confluence for theming, custom HTML components for functionality, and analytics for insight.
Design & Features
Built to Match the Brand
M20 worked closely with Refined for Confluence to deliver a pixel-perfect intranet that resonated with the client's design identity — without touching existing Confluence content.
Outcomes
A Platform That Earned C-Suite Attention
The revamped intranet launched to immediate internal acclaim — including recognition from the executive team. It proved that internal tools can reflect the same design standards as customer-facing products.
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